Customer complaints are ineluctable, no matter how streamlined the business is. A number of businesses see complaint management as a time-consuming and frustrating process. However, WWICS believes that by developing an efficient system, complaints can be resolved quickly and easily.
Here’s the WWICS’ approach towards dealing with customer complaints – as gracefully and successfully as possible.
- Listen and Understand
First, WWICS always listens to the clients as it believes that they are concerned about every aspect of its services. WWICS takes the time to listen and truly understand what is driving their concern.
- Empathize
After listening to their concerns, the support team at WWICS immediately empathizes with their position to create a bond between the customer and organization. This helps WWICS to make customer aware that their concerns have been heard and support team is going to work with them to resolve the issue.
- Offer a Solution
After evaluating the customer’s complaint, WWICS offers him/her a reliable and genuine solution keeping all aspects in mind.
- Execute the Solution
WWICS always tries to solve client’s problem, be it their originally requested resolution or an alternative WWICS has proposed.
- Follow-Up
After offering a solution to customer’s complaint, WWICS support team always follow-up with them to ensure that they are satisfied with the solution.
To help provide the best services to the clients, WWICS has a specialized grievance cell named WWICS complaint cell wherein customers can convey any concern that they have through proper legitimate channels. WWICS grievance cell makes sure to revert in between 24- 40 hours based on the situation and provide the best possible solution for the customers. WWICS support team always assures that everyone who comes to WWICS goes out with a smile on their face and look forward to have a lifelong association with WWICS.
